Enterprise support and technical services

CNSYS PLC is a company that possesses one of the best IT service organizations across Bulgaria.  We offer repair services and technical support all across the country and we maintain service offices in Sofia, Varna, Burgas, Plovdiv, Stara Zagora, Ruse and Veliko Tarnovo.

We are a direct commercial partner and an authorized service provider for international manufacturers of computer electronics of corporate class and communication network devices.

All equipment and software purchased from CNSYS PLC is installed and maintained by our organization.

Our complex portfolio of services includes:

  • Repair of personal stationary and portable computers, workstations and monitors, manufactured by HP Inc, with and out-of-warranty.
  • Repair of personal stationary and portable computers, workstations and monitors, manufactured by DELL, with and out-of-warranty.
  • Repair of personal stationary and portable computers, workstations and monitors by the Lenovo THINK brand, with and out-of-warranty.
  • Maintenance and repair on spot, system administration and monitoring of end-user workplaces.

  • Warranty and out-of-warranty repair of specialized peripheral products manufactured by HP Inc, including scanners, printers, multi-functional devices and others.

  • Warranty and out-of-warranty repair of specialized peripheral products manufactured by Epson, including scanners, printers, multi-functional devices and others.

  • Service maintenance on spot, delivery partner of HP MPS contracts for control of the corporate seal.

    Service and maintenance of corporate systems and devices of high class

  • Diagnostics, prevention, warranted and unwarranted repair service for the full production line of HPE: servers, disk arrays, data archiving and recovery systems, tape drives and libraries, UPS devices and network equipment.

  • Diagnostics, prevention, warranted and unwarranted repair service for the full production line of servers, Blade server and network systems manufactured by Cisco Systems.

  • Diagnostics, prevention, warranted and unwarranted repair service for the full production line of DELL Technology: servers, disk arrays, data archiving and recovery systems, tape drives and libraries and network equipment.

  • Diagnostics, prevention, warranted and unwarranted repair service of DELL EMC disk arrays, data archiving and recovery systems, tape drives and libraries.

  • Diagnostics, prevention and warranted repair service of enterprise hardware from Oracle SUN.

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Services

The service organization of CNSYS guarantees

  • High quality

    The service organization works in accordance to the system for control of quality and services, certified by standards ISO 9001 and ISO 20000-1.

  • High security

    Procedures and information is certified by the standards of informational security ISO 27001. We possess the Registry for Processing and Storage of National Classified Information and Industrial Security Certificate (not sure if it’s a certificate, please correct if needed).

  • High availability

    We have our own contact center with uninterrupted regime for work (24/7) for accepting and processing of service orders with a uniform national customer service number.

  • High agility

    We maintain our own agile service network with readiness of offering quick and competent service help with different SLA levels within the country.

  • High competence

    The service engineers in the cities have all acquired internationally-recognized certificates for service and diagnostics.

  • High tracking

    Our integrated service Help-desk system with national scope allows for checking of the status of every request, as well as the delivery of periodical reports with the goal of monitoring the quality and rating of the offered services.

CNSYS is a direct partner and an authorized service of the international manufacturers

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HP Amplify Power Services Partner
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TERMS OF SERVICE FOR CORPORATE CLIENTS

General terms for service of products within warranty

  1. The warranted service is done in accordance to the type of warranty that a product has and to the warranty terms set by the manufacturer for the said product, where for end user products and corporate equipment in warranty the diagnostics and repair of hardware is free off charge.
  2. Corporate clients and organizations, which have established contracts for warranted and unwarranted repair with different service-level agreements (SLA), are served according to the set time deadlines and circumstances in the contract.
  3. The standard time deadline for completion of repair services of products in warranty is 30 days from the date of advertisement, in accordance to the laws of the Bulgarian Republic.
  4. The service organization of CNSYS PLC works only with original spare parts, delivered directly from their according manufacturers, and in this sense the organization does not hold any responsibility over the availability of parts and the time in which they are delivered by a manufacturer (or the delivery company), in the case that such parts are not available in the local storage.

Documents required for direct acceptance for warranted service

  1. For computer equipment of corporate class (servers, network devices, disk systems, etc.), which are subject to warranted repair, are to be accompanied with information with the equipment itself, a short description of the problem (symptoms of possible defect), client’s name and contact information.
  2. All end user devices subject to warranted repair and are not purchased by CNSYS PLC are to be accompanied by a purchase document and a warranty document, a short description of the problem (symptoms of possible defect), client’s name and contact information.

Communications

  1. All corporate clients have access to the Center for accepting service orders in 24/7 regime and are able to send in service orders on number 0700 16 036 or on our email support@cnsys.bg.
  2. In the case that an existing contract for warranted and unwarranted repair services exists the service orders are processed by the procedure specified in the contract between the two companies.
  3. The service organization of CNSYS PLC is obliged to give a written notification to the individual that requested services from CNSYS in the following cases:
  • In the case that the service organization requires additional information in order to neutralize the defect/problem;
  • In the case that there is a change with the negotiated terms for repair;
  • In the case that warranty is rejected by presenting a conclusive protocol regarding the reason of rejection;
  • In the case that repair is impossible to complete due to force majeure circumstances;
  • In the case that repair is done and the device is ready to return;
  • In cases defined in the contract, signed between the two companies.

The service organization does not have responsibility over:

  1. CNSYS does not hold responsibility over lost data that was saved on the devices delivered for repair, nor for the saving and archiving of that data (for example in the case that a hard drive is replaced), unless this was not specified to be done in a contract.
  2. CNSYS does not hold responsibility over unlicensed or illegal software, installed on the client products.

Additional services

In the case that additional services and/or the additional payment for replacement parts is required the team of the service organization will present an offer to the client.

National service network

Sofia

Address: 39 Lerin str. Beli brezi 1680 Sofia;
National support line: 0700 16 036
Tel.: (02) 958 36 00, E-mail: support@cnsys.bg,
Working hours: Every working day – from 09:00 to 18:00

Varna

Address: 3 Mir str. 9000 Varna,
Tel.: (052) 614418,
E-mail: support_varna@cnsys.bg
Working hours: Every working day – from 09:00 to 18:00

Veliko Tarnovo

Address: 51 Lyuben Karavelov str. 5000 Veliko Tarnovo,
Tel.: (062) 602404,
E-mail: support_velikotyrnovo@cnsys.bg
Working hours: Every working day – from 09:00 to 18:00

Ruse

Address: 27 Tsarkovna nezavisimost str. 7000 Ruse,
Tel.: (082) 823256,
E-mail: support_ruse@cnsys.bg
Working hours: Every working day – from 09:00 to 18:00

Plovdiv

Address: 105 Bulgaria bul. 4000 Plovdiv,
Tel.: (032) 637863,
E-mail: support_plovdiv@cnsys.bg,
Working hours: Every working day – from 09:00 to 18:00

Burgas

Address: Shar Planina str., build. 154, entrance B (ground floor), Bratq Miladinovi 8001 Burgas
Tel.: (056) 811896, E-mail: burgas_office@cnsys.bg
Working hours: Every working day – from 09:00 to 18:00

Stara Zagora

Address: 92 Sv. Otec Paisii str. 6000 Stara Zagora,
Tel.: (042) 623216,
E-mail: support_starazagora@cnsys.bg
Working hours: Every working day – from 09:00 to 18:00