Business analysis

Before writing a single line of code, our experienced business analysts collaborate with your team to achieve a precise and detailed description of the workflow, structure, and specific characteristics of the organization where the developed software will be implemented. Our goal is to establish agreement between the Client, end-users, and developers regarding the requirements for the application modules of the system. Whenever applicable, prototypes of the final product are constructed. This approach enables us to initiate software development.

High-quality business analysis provides the foundation for achieving the utmost success in the realization of the software project, ensuring the highest level of protection for your interests.

System Design

During the design phase, based on the requirements documented through business analysis, the design of the software system is determined, and the model of the system architecture is developed. This includes designing the database model, business processes, and user interface. Additionally, a technical specification for the necessary software and hardware resources is crafted, upon which the system will operate.

  • Experienced professionals with years of expertise and numerous accomplished projects

    The CNSYS team of business analysts is composed of certified experts with extensive experience in the field, who have worked on some of the most significant software projects in the country.

  • Best global practices for Business Analysis

    At CNSYS, our work is based on the Business Analysis Body of Knowledge (BABOK) methodology, which encompasses all globally accepted practices in this field. We employ tools applicable to the specific needs of the analysis, thereby achieving precise and detailed descriptions of workflow processes, organizational structure, and unique characteristics of the entity where the developed software solution will be implemented.

  • Flexible Approach

    Our experts employ a flexible iterative approach when implementing projects for governmental bodies, multinational corporations, and small businesses alike.

    Whether building a new system or upgrading an existing one, CNSYS professionals possess the experience and skills to analyze business processes, suggest optimizations, and design an information system that maximally caters to the client’s needs.


years of experience


software engineers


working solutions

0х 7 х 365



in Bulgaria

Business analysis and system design provide

  • Properly addressing the client’s needs

    Quality business analysis is a crucial element of software development. Its proper execution ensures a solid foundation for the developed software and is fundamental for the successful completion of the project.

  • Identifying user roles and use cases

    We collaborate closely with the client’s team to understand precisely what your new software needs to achieve, who will be using it, and how these users can best interact with the system. We meticulously examine all relevant materials and documents associated with the project.

  • Analysis of similar software solutions

    While each software solution at CNSYS is tailored to the unique needs of individual clients, we possess knowledge about strategies that have worked well for similar clients with similar goals – and equally important, those that haven’t.

  • Finding the optimal approach for the specific project

    CNSYS experts have experience in designing systems on a national scale, used by tens of thousands of users, with an annual 99.5% fault tolerance.

  • Creating Prototypes

    We use all the gathered information to create a visualization that brings the software solution to life and provides a real user experience for your team.

  • Action Plan

    We follow a pre-agreed action plan that outlines what we intend to achieve at each stage of the project.

Some of our clients


At CNSYS, we have developed and implemented software solutions for a variety of government institutions and corporate clients.


National Health Insurance Fund

Register Agency

Администрация на Министерски съвет

Council of Ministers Administration


Ministry of Interior



Why you should choose CNSYS

6 advantages of our company
  • source-code-1900_d2c3a8cb-9d49-47a9-aa2d-152f24e446d6

    IT technologies at one place

    CNSYS is a systems integrator that can take responsibility for all aspects of your IT environment, including hardware, networks, software systems, as well as management, security and support.

  • diploma-2983_a6bb0b64-dbc1-431e-ac00-a83597982a0

    Direct partnership with the best

    Since 1998, CNSYS has been a direct partner and authorized service provider of the world’s leading manufacturers of IT technologies and software with the highest levels of specialization and certifications.

  • messaging-app-4876_473fc710-9ecc-4785-9e78-8c9f00ae9498

    Many years of proven experience

    For 25 years of successful work on the Bulgarian market, we have gained extensive experience in the supply and adaptation of a wide range of technologies and software applications.

  • conversations-4872_af60b258-251e-41af-b238-dfb706d7b3d4

    Understanding and support towards your challenges

    Our team is a trusted IT consultant and integrator of more than 1000 different organizations in Bulgaria and knows the IT problems of every business, no matter how big it is!
    Therefore, we can provide a quick and competent response to any of your inquiries.

  • customer-service-24-cnsys

    Reliable support and service

    Our support organization is certified according to the ISO 20000-1 standard for service management and is one of the largest in Bulgaria. You can count on 24×7 technical support and advice provided by competent service specialists with proven experience throughout the country.

  • happy-emoji-2947_45d5bb03-c67d-4e73-a316-a5e7f4a9f2f7

    Quality guarantee

    We use a quality management system certified to the ISO 9001 standard, which is subject to annual review and development by an external accredited organization. All activities related to information processing are under the control and management of procedures certified according to the information security standard ISO 27001.

We have the ability to always select the most suitable global technology to address your specific local needs.